All Posts By

Joel Weyrauch

Remote work

3 Remote Work Lessons from Contact Centers

By | Client Successes, Industry Perspective | No Comments

Since March, millions of Americans accustomed to spending their workdays in office buildings have instead been forced to work from home. While many industries have struggled to cope with a remote work environment, contact centers, with their sizable tech stacks, have stood out as an example of businesses using the pandemic to reassess their core operations. The era of the virtual call center is upon us.

Read More